New Roles for Learning and Development – Post Covid19
In previous articles, we’ve discussed how lots of elements of life will change post-Covid19. From our how we live our lives to how businesses operate. Even within a few weeks, we’ve seen that many people are now able to work more from home with ease. Changes like this will impact roles as we start to work in a more agile way. The way learning and development is delivered in businesses will need to adapt to ensure their people are kept up to date, compliant and have the information they need. Learning and Development teams should not be order takers. They should be an integral part of any business, supporting business objectives, values, productivity and innovation. In order to adapt to a more flexible workforce, a more agile approach must be adopted – to some teams, this may mean the introduction of new roles and skills.
With or without Covid-19, we are used to consuming content in different formats on mobile technology, from phones, tablets and laptops. The latest information is at our fingertips and we can search for what we need to know in seconds. This isn’t always reflected within the workplace where content can be difficult to access, hard to find and long to consume.
Currently, we’re restricted due to lockdown, so more traditional methods of training like face to face, will not be able to go ahead. Content strategies will change, as the workforce must be kept up to date with the latest information and changes in processes. At this time, teams will be working on adapting this training to provide it in a digital way by using webinars, online authoring tools and existing internal platforms. This will highlight how a team can adapt under pressure, but it may also present some gaps in skillset and opportunity for new roles.
Digital content isn’t just SCORM anymore, we can create videos, infographics, images, documents etc. The skillset required to create these types of content changes and the type of people do not necessarily have to come from a learning background. For example, to create a video, you’ll need a videographer to storyboard, film and edit the video. For infographics, images and documents, a graphic designer has the right skillset. Businesses will have subject matter experts (SMEs) within the business, who can provide the necessary information on processes and updates. By working collaboratively, this set of people can work together to create great content, at pace.
Businesses should also not rely solely on the Learning and Development team to create and curate content. SMEs can work with the L&D team, but they can also create quick, bite-sized content using basic Office skills, for example, videos produced on mobile phones. In addition to this, if businesses provide a collaborative space for all colleagues, the workforce can start to contribute to content curation.
With the introduction of new roles and skillsets, businesses may start to see an overlap with departments. There is a fine line between communication and learning content, and both can be used to support each other.